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Gartner predicts that 90% of organizations globally will have adopted RPA in some form by 2022 as they look to digitally empower critical business processes through resilience and scalability, while recalibrating human labor and manual effort. “Gartner anticipates RPA demand to grow and service providers to more consistently push RPA solutions to their clients because of the impact of COVID-19,” said Cathy Tornbohm, distinguished research vice president at Gartner. “The decreased dependency on a human workforce for routine, digital processes will be more attractive to end users not only for cost reduction benefits, but also for insuring their business against future impacts like this pandemic.”

Through 2024, organizations will triple the capacity of their existing RPA portfolios. The majority of “new” spend will come from large organizations that are purchasing new add-on capacity from their original vendor or partners within the ecosystem. “As organizations grow, they will need to add licenses to run RPA software on additional servers and add additional cores to handle the load,” said Mr. Biscotti.

“This trend is a natural reflection of the increasing demands being placed on an organization’s ‘everywhere’ infrastructure.”

“Leading RPA software vendors have successfully targeted chief financial officers (CFOs) and chief operating officers (COOs), instead of IT alone. They like the quick deployment of low-code/no-code automation. The challenge they have is integrating RPA successfully across heterogeneous, changing environments, which is where IT coordination can make the difference,”

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